Privacy Policy

Last updated: August 8, 2025

The privacy of your data—and it is your data, not ours!—is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We promise we never sell your data: never have, never will. Your social media interactions and AI-generated reply preferences remain completely private and are never shared with third parties.

What we collect and why

Our guiding principle is to collect only what we need to provide AI-powered social media reply assistance. Here's what that means in practice:

Identity & access

When you sign up for QuickReply, we ask for identifying information such as your name and email address. That's so you can personalise your account, and we can send you essential service updates. We may also send you optional feedback requests from time to time to help us understand how you use QuickReply and to make improvements. With your consent, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in your account.

We'll never sell your personal information to third parties, and we won't use your name in marketing statements without your permission either.

Reply preferences and prompts

QuickReply stores your custom reply prompts, system preferences, and AI-generated reply suggestions. This data is the core of our service - we use it to generate personalized reply suggestions that match your communication style and preferences. Your reply preferences and generated content are never shared with anyone else and remain completely private to your account.

AI-generated replies

We use AI to generate personalized reply suggestions based on social media content and your custom prompts. These replies are generated in real-time through our browser extension and are not stored on our servers unless you explicitly save them to your account. We use secure, GDPR-compliant AI services that do not retain your data beyond the immediate processing required to generate your personalized replies.

Billing information

If you sign up for a paid QuickReply subscription, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and doesn't hit QuickReply servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions.

Browser extension data

Our Chrome browser extension accesses social media content (such as Twitter/X posts) only when you actively request reply suggestions. The extension temporarily processes this content to generate relevant replies but does not store or transmit this content to our servers. Only your authentication token and custom reply preferences are stored locally in your browser and synchronized with your QuickReply account.

Account interactions

We store your reply preferences, custom prompts, and account settings for as long as your account is active. This enables you to maintain consistent reply styles and preferences across different social media platforms. If you delete your account, we'll delete all your content within 30 days.

Geolocation data

We log the full IP address used to sign up a QuickReply account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your account is active.

Website interactions

We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active.

AI Processing

We use secure, GDPR-compliant AI services for generating reply suggestions. These AI services process social media content and your custom prompts only to create personalized replies and do not retain your data beyond the immediate processing period. All AI processing is done with enterprise-level security and privacy protections.

Anti-bot assessments

We use CAPTCHA across our applications to mitigate brute force logins and as a means of spam protection. We have a legitimate interest in protecting our apps and the broader Internet community from credential stuffing attacks and spam. When you log into your QuickReply account and when you fill in certain forms, the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human. The CAPTCHA service then provides QuickReply with the spam score results; we do not have access to the evaluated information.

Advertising and Cookies

QuickReply runs contextual ads on various third-party platforms such as Google, Reddit, and LinkedIn. Users who click on one of our ads will be sent to the QuickReply marketing site. Where permissible under law, we may load an ad-company script on their browsers that sets a third-party cookie and sends information to the ad network to enable evaluation of the effectiveness of our ads, e.g., which ad they clicked and which keyword triggered the ad, and whether they performed certain actions such as clicking a button or submitting a form.

We also use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics.

A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won't work and other aspects of our service may not function properly if you turn cookies off.

Voluntary correspondence

When you email QuickReply with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.

We also store information you may volunteer, for example, custom reply prompts or feedback about generated replies. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.

When we access or disclose your information

To provide products or services you've requested. We use data about you to provide the QuickReply services you've requested and to personalize your reply suggestions.

To help you use QuickReply. For example, we may proactively reach out to you with support or educational information. We may also use your data to recommend reply styles or features that might be helpful to you.

For investigation, fraud detection, and risk mitigation. We use your data when we think it's necessary to investigate potential fraud or other violations of our Terms of Service, or to protect QuickReply, our customers, or others.

Aggregated and de-identified data. We may aggregate and/or de-identify information about you. We may use aggregated and/or de-identified information for any purpose, including marketing and research.

To comply with legal obligations. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

QuickReply never shares your personal reply preferences, custom prompts, or AI-generated replies with third parties for any commercial purpose. Your reply data remains completely private.

• Requests for user data. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request. However, if law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to share data, we must comply. It is QuickReply's policy to notify affected users before we share data unless we are legally prohibited from doing so, and except in some emergency cases.


• Preservation requests. Similarly, QuickReply's policy is to comply with requests to preserve data only if compelled by proper legal process. We do not share preserved data unless required by law or compelled by a court order that we choose not to appeal.


• If we are audited by a tax authority, we may be required to share billing-related information. If that happens, we will share only the minimum needed, such as billing addresses and tax exemption information.

Finally, if QuickReply is acquired by or merges with another company — we don't plan on that, but if it happens — we'll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.

Your rights with respect to your information

At QuickReply, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:

• Right to Know. You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.


• Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.


• Right to Correction. You have the right to request correction of your personal information.


• Right to Erasure / "To Be Forgotten". This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession. Fulfillment of some data deletion requests may prevent you from using QuickReply services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.


• Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.


• Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information. (Again: we never have and never will sell your personal data.)


• Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.


• Right to not Be Subject to Automated Decision-Making. You have the right to object to and prevent any decision that could have a legal or similarly significant effect on you from being made solely based on automated processes. This right is limited if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.


• Right to Non-Discrimination. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights may, by virtue of your exercising those rights, prevent you from using our Services.

Many of these rights can be exercised by signing in and updating your account information.

If you have questions about exercising these rights or need assistance, please contact us at privacy@quickreply.dev. If an authorised agent is corresponding on your behalf, we will need written consent with a signature from the account holder before proceeding.

If you are in the EU or UK, you can contact your data protection authority to file a complaint or learn more about local privacy laws.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest. Your reply preferences and custom prompts are encrypted in our database with their own keys. The disks storing the data keys are encrypted as well. Our servers decrypt the data to send it to you when you need it.

What happens when you delete content in your account

You can delete individual reply prompts, custom settings, or other content from your QuickReply account. Anything you delete will be kept in an accessible trash for about 25 days. After that time, the deleted content cannot be accessed via the application and we are not able to retrieve it for you. The deleted content may remain on our active servers for another 30 days, and copies of the content may be held in backups of our application databases for up to another 30 days after that. Altogether, any content deleted from your account should be purged from all of our systems and logs within 90 days.

If you choose to cancel your account, your content will become immediately inaccessible and should be purged from our systems in full within 60 days.

Location of site and data

Our products and other web properties are operated in the European Union. If you are located in the US, UK, or elsewhere outside of the European Union, please be aware that any information you provide to us will be transferred to and stored in European Union. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.

When transferring personal data from the EU

The European Data Protection Board (EDPB) has issued guidance that personal data transferred out of the EU must be treated with the same level of protection that is granted under EU privacy law. UK law provides similar safeguards for UK user data that is transferred out of the UK. Accordingly, QuickReply has adopted a data processing addendum with Standard Contractual Clauses to help ensure this protection.

There are also a few ad hoc cases where EU personal data may be transferred to the U.S. in connection with QuickReply operations, for instance, if an EU user signs up for our newsletter or participates in one of our interviews. Such transfers are only occasional and data is transferred under the Article 49(1)(b) derogation under GDPR and the UK version of GDPR.

Changes & questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at privacy@quickreply.dev and we'll be happy to try to answer them!